Custom Domain with SquareSpace

post by Danae_Wilson on Mar 14

Good afternoon! I’m trying to add my SquareSpace custom domain, but I’m really struggling. I’ve added the CNAME to SquareSpace, but within the Assembly custom domain menu, it just says “Validating records.” I’m not sure what I’m doing wrong.

The domain records are:

• Type: CNAME
• Name: portal
• Value: secure.myassembly.com

Within SquareSpace, I added a custom record. I entered the type. But the other fields have different names. The other fields are “Host,” “TTL,” and “Data.” Here’s what I attempted:

• Host: portal
• Type: CNAME
• TTL: 4 hrs (default)
• Alias data: I tried both the secure.myassembly.com that it listed above & the full url of what I thought the completed domain would be for my website.

I tried searching both Assembly’s help pages, Assembly’s community posts, and SquareSpace’s help pages. But I’m getting nowhere. Any help would be appreciated!

post by Veronique_Cadet on Mar 16

Hi @Danae_Wilson Thank you for reaching out! I am sorry to hear you are having issues with your custom domain.

Can you please send a screenshot of the records you’ve added for your custom domain in your DNS provider to support@assembly.com? Typically, this is verified within 24 hours, and the records haven’t shown up via public lookup.

Once we can see your records, we can investigate further. Thanks!