Enter key should = line break not post message

post by John_Bloomfield on May 14

This is fairly minor and not sure if I have mentioned it before - but it is by far the number one thing that clients mention negatively about the portal.

Messaging - if you hit enter it doesn’t start a new line it sends the message. Some figure out ctr+enter will get you the new line but most don’t and even when they do know (me) they frequently forget so

"Hi John

hope you’re well?

can we schedule a call?

Regards

John"

Goes out as 5 messages rather than one with paragraph breaks, most people realise after they accidentally send “Hi john” and either use ctrl+enter or create one block of difficult to read text instead, so 5 messages aren’t really sent.

• if we could make the send button require clicking instead of ‘enter’ being a keyboard shortcut it would make messaging much more intuitive to use

post by Arif_Uddin on May 14

Hi @John_Bloomfield,

Thanks for flagging this, I completely understand where your clients are coming from.

I’ll make sure to follow up with our Product Team and submit this as a feature request, the ability to use Enter for new lines rather than sending, so that messages can only be sent by explicitly clicking the send button.

If you have any other questions or feedback, please let us know. We’re always here to help!