Invoice links not working

post by Wayfinder_Admin on Jun 20, 2025

Today we are sending invoice links to clients and when sending via Copy Payment Link from the Invoices screen and emailing to someone, the client is being sent to another client’s portal account. Portal invitation links are working just not invoice/payment links. Thanks for your help!

post by Veronique_Cadet on Jun 20, 2025

Hi @Wayfinder_Admin ! Thank you for reaching out! I am sorry to hear you are having issues with your invoice/payment links. Can you please email support@copilot.app and we will look into this for you immediately. Also in the email can you please let us know if we have permission to proxy your account to take a look? None of your clients or data will be affected. Thanks!

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