PDF Contracts come in a bit blurry

post by Kristen_Nies_Ciraldo on Dec 16, 2025

Hi,

I uploaded a 12 page proposal for signature to the Assembly portal and frankly the pdf looks very blurry.

This did not happen with my smaller charge authorization forms.

The original pdf is not blurry when opened outside of Assembly and changing fonts and even font sizes has not helped the situation. Title fonts and simple graphics come across as less than sharp when viewed in Assembly as well.

Any ideas?

post by Veronique_Cadet on Dec 16, 2025

Hi @Kristen_Nies_Ciraldo ! Thank you for reaching out! I’m sorry to hear you’re having trouble uploading a PDF for your contract.

I’ve just responded to your email regarding this as well. When you have a moment, could you please send over the PDF you’re trying to upload? Also, please let us know if we have permission to proxy into your account so we can take a closer look. This won’t affect any of your clients or data.

Thank you, and I’ll keep an eye out for your email!