# Separate subscriptions incorrectly billed simultaneously, client charged twice

## post by Allie_Pisarro-Grant on Apr 16, 2025

Hi, I am new to Copilot and love the concept. For my first Lead → Client process, I chose to provide them two options for Subscriptions as Invoices in their Billing area. One was for a 4-month support plan and the other was for a 6-month support plan. I presumed that when they chose and paid one invoice, I could then archive or delete the option they didn’t choose.

However, this morning the client told me that “it looks like the payment went through twice”. When I looked in my backend and via their portal login, I see that **both Subscriptions are marked “Processing”.** She set up payment via ACH Bank Transfer, and it appears that for some reason Copilot activated both invoices even though she just “checked out” or paid one.

I can not see any place in Copilot to review or cancel one of the pending payments, and I’m not seeing anything in my Stripe account either. I looked in support documentation and didn’t find anything helpful.

Obviously, I need this client not to be double billed thousands of dollars, especially if I want them to trust me!! HELP

## post by Veronique_Cadet on Apr 16, 2025

Hi [@Allie_Pisarro-Grant](https://community.assembly.com/u/allie_pisarro-grant)! Thanks for reaching out! We received your email and I just responded to it. We will help get this resolved for you!