## Autoresponder App

The Autoresponder App lets you set up auto-responses to clients outside of business hours or when you’re on vacation.

### **Overview**

You want to be highly responsive to your clients, but you can't be available at all hours. The Autoresponder App is an internal-use only app that allows you to configure auto-responses to outside your working hours, or to automatically respond immediately to all messages sent by clients. You can also set the default sender of the auto-response to be anyone on your internal team.

### **App setup**

1. Go to _App Library_, and click _\+ Add an app_ in the top right corner.
2. Select _Autoresponder_ in the Internal Apps section.
3. After clicking on the app, click on _Install_ in the top-right.
4. Set a title and icon that represent the app, and then click the _Add_ button on the top right.

### **Internal user experience**

#### **Setting up your Autoresponder**

To access the Autoresponder settings, click _More_ in the sidebar and select the Autoresponder App. The default state for the Autoresponder will be set to off, and you will have two options to configure your Autoresponder: _Outside working hours_ or _Always on._

**Outside working hours**

Selecting _Outside working hours_ will bring you to a page where you can set and save your working hours. Any messages from clients that are sent outside of these hours will receive the auto-response that can be configured below the _Working Hours_ settings.

In the _Response_ section, set your auto-response and select the internal team member from whom you want the response to be sent.

**Always on**

If you set your Autoresponder to _Always on,_ the configured response will be sent automatically to all incoming client messages. For example, this can be used to assure your clients that their messages have been received by your team.

In the _Response_ section, set your auto-response and select the internal team member from whom you want the response to be sent.

### **Client experience**

Depending on your settings, clients will receive your auto-response when they send a message outside of your set working hours, or anytime they send a message if your Autoresponder is set to _Always on_.

2. [Overview](/content/guide/autoresponder-app#overview/index.html)
3. [App setup](/content/guide/autoresponder-app#app-setup/index.html)
4. [Internal user experience](/content/guide/autoresponder-app#internal-user-experience/index.html)
5. [Setting up your Autoresponder](/content/guide/autoresponder-app#internal-user-experience-setting-up-your-autoresponder/index.html)
6. [Client experience](/content/guide/autoresponder-app#client-experience/index.html)