# Junior Technical Support Specialist

**Open Role**  
Junior Technical Support Specialist  
**Department**  
Support  
**Location**  
New York or Remote (North America)  
**Compensation**  
$40,000 -$55,000

**Work with**

## About the role

This is an entry-level role that has a flexible location. You’ll join our small but mighty Support + Success team, the friendly tech superheroes who make sure our customers are happy, successful, and never stuck. You’ll tackle customer issues — think accounts, billing, subscriptions, and minor technical hiccups — while learning the ins and outs of our platform. You will become a product expert and be able to address questions that cover existing capabilities and future roadmap features. Over time, you’ll get better at solving more complex problems and become a go-to expert for our users.

## Who you are
- You are a recent college graduate or graduated from a technical bootcamp.
- You thrive in a technical environment and love helping people solve problems.
- Quick on your feet and a fast learner—you enjoy figuring things out as you go.
- Tech-savvy and comfortable jumping between tools and systems. Extra points if you’ve played with AWS, Dynamo, Retool, or Front.
- Clear and empathetic communicator—you can explain tricky stuff without jargon.
- Interested or experienced in working with APIs, databases, and no-code integrations like Retool; Stripe experience is a nice bonus.
- You care about users and genuinely want to make their day a little easier.

## What you'll do
- Spend most of your time helping customers — solving issues, answering questions, and keeping them smiling.
- Partner with your Support + Success Lead and other teams to tackle tricky problems and find solutions.
- Assist with creating and troubleshooting automations through Make and Zapier as well as native Assembly automation workflows.
- Translate technical issues into plain language for our customers—no jargon allowed.
- Gather info, report bugs, and work with Engineering to improve the product.
- Resolve support issues within our SLA agreements, including internal and client accounts, billing and subscriptions, and minor technical issues.
- Build a deep understanding of our technical architecture and grow your ability to diagnose and resolve more complex problems.

## Why you’ll love it here
- You’ll have real impact on how our customers succeed.
- Work with a tight-knit, friendly team who loves collaboration and creativity.
- Plenty of room to grow and level up your skills as our company scales.

[Apply now](https://jobs.ashbyhq.com/copilot/62754bef-f573-4c94-9642-2841e3c47111)

# Create remarkable client experiences

## Features

- [Client Portal](/content/client-portal/index.html)
- [Messages](/content/apps/directory/messaging-app/index.html)  
- [Invoicing](/content/invoicing/index.html)
- [Contracts](/content/esignature/index.html)
- [Tasks](/content/apps/directory/tasks/index.html)
- [Files](/content/apps/directory/files-app/index.html)
- [Forms](/content/apps/directory/forms-app/index.html)
- [Stores](/content/store/index.html)

## Platform

- [Developer Home](https://docs.assembly.com/)
- [Custom Apps](https://docs.assembly.com/docs/custom-apps-overview)
- [API Reference](https://docs.assembly.com/reference/getting-started-introduction)
- [Assembly on Zapier](https://zapier.com/apps/copilot/integrations)
- [Assembly on Make](https://www.make.com/en/integrations/copilot)
- [MCP](https://docs.assembly.com/page/mcp)

## Solutions

- [Accounting and Bookkeeping](/content/solutions/accounting-client-portal/index.html)  
- [Marketing Agencies](/content/solutions/marketing-agency-client-portal/index.html)  
- [Startups](/content/solutions/startups-client-portal/index.html)  
- [Consulting Firms](/content/solutions/consulting-client-portal/index.html)  
- [Real Estate](/content/solutions/real-estate-property-management-rental-management-client-portal/index.html)  
- [Freelancers](/content/solutions/freelancer-client-portal/index.html)  
- [Law Firms](/content/solutions/law-firm-client-portal-practice-management/index.html)  
- [Designers](/content/solutions/designer-client-portal/index.html)

## Blog

- [Assembly in ChatGPT & Claude](/content/blog/assembly-mcp-claude-chatgpt/index.html)  
- [Copilot is now Assembly](/content/blog/copilot-rebrand-assembly/index.html)  
- [How to Create a Customer Portal](/content/blog/how-to-create-a-customer-portal/index.html)  
- [How to Bill a Client for the First Time](/content/blog/how-to-bill-a-client-for-the-first-time/index.html)  
- [The Best Client Portal Software](/content/blog/best-client-portal-software/index.html)  
- [Productized Services: How It Works](/content/blog/productized-service-business-model/index.html)