March 9: Rich Text Formatting Bar
Rich Text Formatting Bar
The message composer has been rebuilt with a full formatting toolbar. You can now apply bold, italic, underline, strikethrough, headings, bullet lists, numbered lists, and inline links directly from the composer — no markdown required.
The same formatting experience now extends across the surfaces where you write most: article authoring in the Helpdesk App, service descriptions in the Payments App, scheduled messages in Automations, and internal notes in the CRM. Consistent rich text controls, everywhere you need them.
Improvements
- In the CRM, pressing Enter after typing a title in an internal note now moves focus to the body, so you don't have to click to continue writing.
- In the CRM, internal note creation now responds noticeably faster, reducing the delay that previously occurred when saving a note.
- Added Satoshi to the list of fonts available for portal customization.
Fixes
- In the Payments App, fixed a bug where clicking to edit a subscription from the client details page opened an empty new-subscription form instead of the existing subscription's details.
- In the Forms App, fixed a bug where some clients briefly saw a "No forms have been assigned to you" empty state when loading the Forms App, even when forms were available.
- In the Files App, fixed a bug where the Files App did not appear for some clients.
- In the Notification Center, fixed a bug where some in-product notifications were delayed by multiple hours.
- Fixed a bug where email notifications were not being delivered to clients in some workspaces.
- Fixed a bug where some users who signed up via Google were stuck in an infinite spinner on login and could not access the app.
Your clients deserve better.
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