Assembly Jobs • Junior Technical Support Specialist
Junior Technical Support Specialist
Open Role
Junior Technical Support Specialist
Department
Support
Location
New York or Remote (North America)
Compensation
$40,000 -$55,000
Work with
About the role
This is an entry-level role that has a flexible location. You’ll join our small but mighty Support + Success team, the friendly tech superheroes who make sure our customers are happy, successful, and never stuck. You’ll tackle customer issues — think accounts, billing, subscriptions, and minor technical hiccups — while learning the ins and outs of our platform. You will become a product expert and be able to address questions that cover existing capabilities and future roadmap features. Over time, you’ll get better at solving more complex problems and become a go-to expert for our users.
Who you are
- You are a recent college graduate or graduated from a technical bootcamp.
- You thrive in a technical environment and love helping people solve problems.
- Quick on your feet and a fast learner—you enjoy figuring things out as you go.
- Tech-savvy and comfortable jumping between tools and systems. Extra points if you’ve played with AWS, Dynamo, Retool, or Front.
- Clear and empathetic communicator—you can explain tricky stuff without jargon.
- Interested or experienced in working with APIs, databases, and no-code integrations like Retool; Stripe experience is a nice bonus.
- You care about users and genuinely want to make their day a little easier.
What you'll do
- Spend most of your time helping customers — solving issues, answering questions, and keeping them smiling.
- Partner with your Support + Success Lead and other teams to tackle tricky problems and find solutions.
- Assist with creating and troubleshooting automations through Make and Zapier as well as native Assembly automation workflows.
- Translate technical issues into plain language for our customers—no jargon allowed.
- Gather info, report bugs, and work with Engineering to improve the product.
- Resolve support issues within our SLA agreements, including internal and client accounts, billing and subscriptions, and minor technical issues.
- Build a deep understanding of our technical architecture and grow your ability to diagnose and resolve more complex problems.
Why you’ll love it here
- You’ll have real impact on how our customers succeed.
- Work with a tight-knit, friendly team who loves collaboration and creativity.
- Plenty of room to grow and level up your skills as our company scales.
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